Sales

Are you looking to acquire new clients, connect with your customers, increase your sales results, set up a win back programme or enrich your database?

Koramic2Engage supports you with effective and personalised B2C or B2B sales campaigns.

Support

Your customers are in need of support, have questions about your product or organisation?

Koramic2Engage takes care of your customer interactions, 1st or 2nd line, from your offices or at our locations, 24/7 if needed, and treats your customers’ questions in the most optimal way possible.

Customer Engagement

Get a full 360° management and view of your customers. Thanks to our seamless platform we integrate all your channels into a single dashboard and manage your multi-channel customer interactions with a dedicated team of customer care professionals to delight your customer.

Data Collection
& Analytics

We collect information about your customers and their interactions. This information, is translated by our business intelligence department into directly usable knowledge, giving you valuable and unique insights to further optimise your customer care department.

Automation &
Self-service

Standard interactions do not always require the intervention of a customer service advisor. Discover new digital opportunities such as smart routing, RPA, IVR, SMS, Self-Service solutions or even Artificial Intelligence.

*In Accordance With GDPR guidelines. We offer no databases.

Our communication channels

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Voice

Telephone communication still remains the most popular channel . New features such as speech analytics take these interactions to the next level.

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Social Media

A vital communication channel to any business, for which we offer continuous monitoring and proactive responses.

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Email

Email is still the preferred route for on-the-go customers. It is a cost effective and straightforward solution easily integrated with the latest contact center innovations.

Text Messages

SMS is a very effective and convenient tool for organising one-way provision of information or two-way customer engagement. With proven success in outbound push campaigns and (t)NPS measurements.

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Instant Messaging
& WhatsApp

A fast-growing channel and popular among online shoppers. Instant and asynchronous messaging can happen live in multiple languages.

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Self-service

Self-service has quickly become the default option preceding most telephone interactions. It allows customers to quickly identify the services they are looking for.

Partnerships

  • Long-standing partnerships with leading companies
  • Fully aligned with your corporate culture
  • Excellent knowledge of your products, services and processes
  • Proactive approach to improve your customer experience
  • The ‘Clients for Life®’ methodology we apply is a structured method for the retention and profitability of our clients. We use this proven methodology in order to captivate, inspire and retain all of our clients.
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Focus on People, Processes & Technology

  • People are our most important asset. Great importance is attached to the recruitment, training, motivation and growth of our employees. Our HR approach has resulted in several certifications: Top Employer, Great Place to Work,....
  • We have obtained the ISO 18295.1 certification (formerly ECCS) and this has stimulated the (further) roll-out of our home working model, which enables us to provide uninterrupted services to our clients.
  • We continue to make significant investments in high-performance technology. Genesys PureConnect, our stable contact centre platform, has several future proof expansion possibilities. By further deploying state-of-the-art datacentres we guarantee the reliability and security of all systems and data.
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A strong sales focus

  • We turn cost centers into profit centers by using every sales opportunity.
  • We deploy specific teams for up- and cross-selling and customer retention.
  • This implies specific sales tests and assessments before hiring, extensive sales training, the deployment of sales coaches and detailed sales reporting.

Footprint

  • Excellent knowledge of the B2C, SOHO and B2B markets
  • Affinity with specific cultural and language differences within the Benelux
  • Inclusion, continuous learning and personal development are key
  • Focused on the sustainability of our partnerships, Clients for Life®, as the environment by Ecovadis

Shoring models

  • Together we choose the best business model for your activity: inhouse, home, near or offshoring.
  • We have our own premium offshore location in Rabat (Morocco) and offer qualitative dutch support from Turkey.
  • Our offshore locations use our onshore knowledge, experience and management standards.
  • This enables us to achieve cost efficiency, while maintaining the expected quality.

Let's connect ->

Koramic2Engage
Woluwelaan 158 - 1831 Machelen
BE 0879.144.256
RPR Brussels, Dutch Department
Privacy

+32 2 723 18 11