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Telephone communication still remains the most popular channel . New features such as speech analytics take these interactions to the next level.
A vital communication channel to any business, for which we offer continuous monitoring and proactive responses.
Email is still the preferred route for on-the-go customers. It is a cost effective and straightforward solution easily integrated with the latest contact center innovations.
SMS is a very effective and convenient tool for organising one-way provision of information or two-way customer engagement. With proven success in outbound push campaigns and (t)NPS measurements.
A fast-growing channel and popular among online shoppers. Instant and asynchronous messaging can happen live in multiple languages.
Self-service has quickly become the default option preceding most telephone interactions. It allows customers to quickly identify the services they are looking for.