Koramic2Engage publishes digital corporate HUB on De Tijd

Koramic2Engage publishes a digital corporate HUB on tijd.be (De Tijd, Mediafin), the leading business newspaper in the financial and economic field in Belgium. Via this digital platform Koramic2Engage shares articles about the various developments within the customer contact sector. Knowledge sharing WIth over 30 years of experience, Koramic2Engage has an extensive knowledge of the customer […]

Koramic2Engage supports ILGA-Europe

At Koramic2Engage and our subsidiaries respect, diversity and maintaining a good & respectful working environment are essential priorities. This year Koramic2Engage decided to take these principles to the next level. With the start of Pride Month, Koramic2Engage is pleased to announce that we are a proud supporting partner of ILGA-Europe, the driving force for lesbian, […]

Koramic2Engage launches an intuitive ‘working at’ website

We want to make it clear to candidates that Koramic2Engage is an employer who handles the working relationship differently. That is why we took a closer look at our entire recruitment procedure. Traditional recruitment methods have been replaced by a value-driven selection procedure. From now on, we will focus on the value fit with the […]

The Evolution of Customer Contact

Evolution of Customer Contact

Customer contact and customer support are in constant change. New insights, about the value of customer service, and the release of new technology make organisations change the way they look at the customer service department. Discover how the evolution of customer contact changes thinking patterns and creates a new way of working. Customer service creates […]

Press Release: Call Center Consortium stops collaboration with Yource

Contact Tracing Corona Sunday November 28th 2021 – The call centers IPG, IN2COM, Call-IT (Koramic2Engage), N-ALLO and Callexcell, which are responsible in consortium for the Flemish contact investigation, explicitly distance themselves from the irregularities that would occur at Yource. In anticipation of the outcome of an external investigation, which in the meantime has been launched […]

Koramic2Engage Relaunch

We are very excited to announce the launch of our newly designed website. In the past couple of months we have worked hard to not only create a renewed style for Koramic2Engage but to also prepare our organisation for our new commercial strategy. As the Benelux expert in customer contact, it’s important to make information […]

How an excellent customer contact reinforces your reputation

It can happen to any organisation: someone has a complaint about your services or organisation and decides to share it through social media or other channels. Even if there’s a reputation management policy in place, it’s mainly the customer service employee who plays an important role at such times. Here are 3 tips on how […]

The effect of excellent customer contact

Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits and also has an impact in many other areas and departments in your business operations. Customer Insights: One of the most important things to keep in […]