Koramic2Engage Relaunch

We are very excited to announce the launch of our newly designed website. In the past couple of months we have worked hard to not only create a renewed style for Koramic2Engage but to also prepare our organisation for our new commercial strategy. As the Benelux expert in customer contact, it’s important to make information […]

How an excellent customer contact reinforces your reputation

It can happen to any organisation: someone has a complaint about your services or organisation and decides to share it through social media or other channels. Even if there’s a reputation management policy in place, it’s mainly the customer service employee who plays an important role at such times. Here are 3 tips on how […]

The effect of excellent customer contact

Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits and also has an impact in many other areas and departments in your business operations. Customer Insights: One of the most important things to keep in […]