Deliver the best
Customer Experience.
Both Human and Digital.

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Clients
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Locations

Sales
 

We help you achieve your growth objectives by acquiring new customers for you and helping you retain or win back existing ones. Always, of course, in accordance with current legislation regarding the Do-Not-Call-Me register.

Support
 

We help you increase your customer satisfaction by maximising your reachability and handling peaks … both during and after office hours, 24/7, with experienced, shared and dedicated teams.

Customer Engagement

We handle your complex customer interactions through all possible channels, thereby creating an excellent dialogue with your customers while giving you a 360° view.

Data Collection & Analytics

Our business intelligence department gives you a greater insight into your customers’ behaviour through the application of data analytics.

Automation &
Self-service

By making use of various digital applications, we automate standard interactions to ensure that your customers are qualitatively serviced while structurally reducing costs.

The members of Koramic2Engage

Koramic2Engage understands your needs as a client, and offers a variety of customer contact solutions.
In this way you can focus on what matters: happy customers.

Thanks to our 4 different entities: IPG, In2com, Call-IT and ContactExpert, each with their own approach,
service offering and commitment, you, can choose how you want to work together with us.

IPG logo

Full-scale engagement through technology & human capital

IPG is one of the market leaders in the Benelux who, thanks to scale and experience, implements high-quality projects with an approach that focuses on the needs of the customer. IPG takes customer service to a higher level by not only continuously investing in innovative technologies but also, as a certified Top Employer, by providing a stimulating working environment.

Tailored involvement through empathy

You can build a sustainable partnership with In2com, as core values ​​such as passion, flexibility, customer centricity and personal contact make the difference. In this way In2com becomes a valuable extension of your customer care department and your entire organisation.

Accelerate involvement through customer intimacy and automation

Call-IT is your sparring partner in customer contact. Supported by efficient, structured and proven methods, Call-IT secures the rollout and management of your customer contact in the most ideal way. With an inspirational company culture, Great Place to Work, Call-IT is the ideal combination between efficiency and human engagement.

Meaningful experiences make meaningful relationships

ContactExpert offers tailored customer contact solutions at your offices that fit your organisation.  From customer care professionals with proven experience, to managerial functions or the optimisation of your current customer care strategy. With our combined knowledge and motivation, you will give your customers and teams more confidence. And that’s always better for your business.